I contacted Giles having seen a picture on Twitter and was delighted to get an immediate and extremely helpful response.  Giles was very quick to get back to me with any further questions I had and kept me informed while the watch was undergoing inspection by the watchmaker and I didn’t hesitate to purchase it upon receipt of further photographs.  
The customer service experience was fantastic from start to finish and the watch arrived in pristine condition the next working day.  I couldn’t be happier – thanks Giles and I look forward to the next purchase!!